Warranty Administrator

Job Overview

The Sales and Warranty Administrator must have experience in specialty vehicles, customer service, and dealer support. You must also possess excellent organizational and record-keeping skills, attention to detail, and problem-solving aptitude.

The goal is to ensure that our sales and warranty organization provides safe, efficient, world-class service that exceeds our customers' expectations.

About the Company

Optimal-EV is bolting into the commercial EV sector with industry-leading performance, features, comfort, and durability. We integrate the best components through world-class partnerships. The Optimal-EV advantage ensures your zero-emission commercial or shuttle bus fleets exceed expectations and deliver an unparalleled experience for companies, transit agencies, and passengers.

Responsibilities for Sales and Warranty Administrator

• Establish, develop, and maintain positive business and customer relationships.
• Correctly and efficiently key in sales orders, release products, follow up with sales and customers.
• Liaison between sales management and the customer, helping to resolve order processing problems.

• Work closely with the Sales Managers to develop efficient procedures that are in accordance with company policies for the entire sales department.

• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Coordinate sales efforts with team members and other departments.
• Overseeing warranty claims and ensuring they are resolved quickly and efficiently
• Communicating with customers and dealerships to resolve issues
• Maintaining accurate records of warranty claims and their resolution
• Preparing and processing warranty documentation according to manufacturer guidelines
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Continuously improve through feedback
• Go above and beyond for each and every customer

Qualifications for Sales and Warranty Administrator

• Customer service skills to listen to customer's concerns and address their needs.
• Interpersonal skills to work with various people daily, build relationships, and network.
• Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale.
• No drug or alcohol-related driving incidents in the last 3 years

Preferred Skills for Sales and Warranty Administrator

• Proven experience as a sales and warranty administrator in the commercial, transit and retail bus industry preferred.
• Excellent knowledge of MS Office.
• Familiarity with CRM practices and warranty systems and the ability to build productive business professional relationships.
• Highly motivated and target-driven with a proven track record in sales.
• Prioritizing, time management, and organizational skills.
• Relationship management skills and openness to feedback.
• Previous experience in a start-up environment is a plus.
• Candidate cannot have a binding non-compete from another competitor/company.